Business Relationship Management Professional® Course

Business Relationship Management Professional® three-day course is for the entry-level to intermediate qualification and BRMP® certification. This course is designed to provide a solid baseline level of knowledge. BRMP® training is instructor-led and is available online or in a classroom setting. BRMP® certification is an entry requirement for the CBRM® practitioner qualification.

Current BRMP®Course Schedule

We offer onsite classroom training, including a 3-day BRMP® certification course. Onsite classroom training can be customized to meet specific needs, including consulting to help guide your BRM deployment, increasing your speed to value and helping you avoid the common traps that derail BRM initiatives. Please contact us to discuss your situation and we will tailor a class to help you.

From time to time, we also offer on-line 3-day BRMP® certification courses, but do not have any scheduled at this time. To be notified when we do schedule an online course, please contact us.

BRMP® Learning Objectives

Holders of the BRMI BRMP® credentials will be able to demonstrate their understanding of:
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    The characteristics of the BRM role.
    What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
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    How Portfolio Management disciplines and techniques are used to maximize realized business value.
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    Business Transition Management and the conditions for successful change programs that minimize “value leakage”.
  • The BRM role in Service Management and how to align services and service levels with business needs.
  • How to communicate effectively and persuasively.

BRMP®Course Outline

BRM Overview

  • Be able to explain the goals and objectives of the BRM role.
  • Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
  • Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
  • Understand the drivers of relationship maturity and be able to differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
  • Be able to explain common BRM reporting and organizing structures and how the BRM aligns with business partners.

Strategic Partnering

  • Understand “Demand Shaping” as a means to increase value realization from provider investments, services and assets.
  • Be able to use a Strategic Relationship Management Process and Techniques to strengthen business partner and provider relationships.
  • Know how and where to engage in your business partner’s decision cycle.
  • Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.

Business IQ and Business Value Management

  • Understand “Value Leakage” and the BRMs role in minimizing this.
  • Understand the concepts of Capability Roadmaps and how these are derived from business strategy.
  • Understand the concepts of Value Management and how these link business strategy, provider strategy, portfolio and the business case to shape priorities, communicate and drive business value.
  • Be able to use Business Outcomes to clarify strategic initiatives, manage scope and determine value metrics.

Portfolio Management

  • Understand how Portfolio Management is the central mechanism for a Value Management Process.
  • Know how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments.
  • Understand the relationships between Project, Program and Portfolio Management and how these work together to optimize business value.
  • Be familiar with two common Portfolio Classification schemes and how they are applied to achieve Portfolio Balancing.
  • Understand how governance processes and structures are used in support of Portfolio Management.

Business Transition Management

  • Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability model.
  • Know how to create urgency for stakeholders.
  • Understand the key roles to be orchestrated for successful business transition.
  • Understand key change leadership concepts.
  • Recognize the importance of clarifying the change details and typical methods for achieving clarity.
  • Understand how the Cliff Analogy illustrates all key factors in managing a transition.

Provider Domain

  • Know the value-centric definition of a service.
  • Recognize the important distinctions between Products and Services and the implications for the BRM.
  • Understand the different aspects of service value and how service provider constraints impact the role of the BRM.

Powerful Communications

  • Understand the characteristics of ‘powerful communications’.
  • Know how to influence those over whom you do not have direct control.
  • Be able to express yourself through a unique value proposition.

Business Relationship Management Professional®, BRMP®Certified Business Relationship Manager®, and CBRM®,

are registered trademarks of Business Relationship Management Institute.