Operating model

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Key IT Roles for Driving Business Value

I've posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT? In this post, I am going to introduce three dimensions of value realization than are important to driving business [...]

Does Cloud+Consumerization Doom the Federated IT Operating Model?

The Federated IT Operating Model is Under Threat! Today, most organizations employ some sort of Federated IT Operating Model.  Wikipedia defines a federation as: ...characterized by a union of partially self-governing states or regions united by a central (federal) government. In a federation, the self-governing status of the component states, as well as the division [...]

Who Owns the IT Operating Model?

I get into some great conversations with readers of my blog - often, however, they are 'offline' - i.e., via email or by phone, rather than through comments on posts.  I've been in such an exchange that I'd like to bring to the blog.  It's around the question of, "Who owns the IT Operating Model?" [...]

Do You Need an IT Operating Model?

This post was inspired by some recent discussion on the IT Operating Models Group on LinkedIn.  Pär Nilsson, the Group's moderator, posted the question: What do you see as the cornerstone of an IT operating model?" This question created some interesting discussion, from the insightful to the disdainful (but accurate!) observation that: Operating Model is [...]

Do You Really Need an IT Transformation?

I've been part of many organizational transformations over 30 years of management consulting.  Most were with IT organizations, many were with HR organizations and some were transformations to global shared services. I used to be excited by the idea of an organizational transformation.  When a client or prospective client used the word "transformation" I would [...]