Operating model

Key IT Roles for Driving Business Value

I’ve posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT?
In this post, I am going to introduce three dimensions of value realization than are important to driving business value. […]

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]

Does Cloud+Consumerization Doom the Federated IT Operating Model?

The Federated IT Operating Model is Under Threat!
Today, most organizations employ some sort of Federated IT Operating Model.  Wikipedia defines a federation as:
…characterized by a union of partially self-governing states or regions united by a central (federal) government. In a federation, the self-governing status of the component states, as well as the division of power […]

By |August 7th, 2012|Business-IT Governance, Change Management, IT Management, Next Generation Enterprise, Next Generation IT|Comments Off on Does Cloud+Consumerization Doom the Federated IT Operating Model?

Who Owns the IT Operating Model?

I get into some great conversations with readers of my blog – often, however, they are ‘offline’ – i.e., via email or by phone, rather than through comments on posts.  I’ve been in such an exchange that I’d like to bring to the blog.  It’s around the question of, “Who owns the IT Operating Model?”
What […]

By |June 20th, 2012|Change Management, IT Management, Next Generation IT, Useful Tools, Web 2.0|Comments Off on Who Owns the IT Operating Model?

Do You Need an IT Operating Model?

This post was inspired by some recent discussion on the IT Operating Models Group on LinkedIn.  Pär Nilsson, the Group’s moderator, posted the question:
What do you see as the cornerstone of an IT operating model?”
This question created some interesting discussion, from the insightful to the disdainful (but accurate!) observation that:
Operating Model is one of those […]

By |May 8th, 2012|IT Management|3 Comments

Do You Really Need an IT Transformation?

I’ve been part of many organizational transformations over 30 years of management consulting.  Most were with IT organizations, many were with HR organizations and some were transformations to global shared services.

I used to be excited by the idea of an organizational transformation.  When a client or prospective client used the word “transformation” I would salivate!  […]

By |March 8th, 2012|Change Management, IT Management, Next Generation IT|Comments Off on Do You Really Need an IT Transformation?

The Semantic Wiki – Driving IT Organizational Clarity and Performance: Part 3

This is the 3rd and final part of a 3-part post.  (See Part 1 here and Part 2 here.)  This short series represents the culmination of 5+ years of work for my business partner, Roy Youngman, and me.
A Quick Recap
In Part 1, I discussed the frustration Roy and I felt with the state of management […]

Exploring an IT Operating Model for Enterprise 2.0 – Part 4: IT Governance

In Part 1 of this series, I suggested that the implications of Enterprise 2.0 for the IT organization are dramatic.  I also suggested that the ways of designing and executing an IT Operating Model in a Web 2.0 context are quite different from traditional approaches.  In Part 2, I outlined the major elements of an […]