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Business Relationship Managers Now Have a Place to Call Home!

On March 15, we announced the formation of the Business Relationship Management Institute, a not-for-profit association for Business Relationship Management Professionals or Business Analysts who are on a career path to the BRM role. BRMI will be providing professional training and certification and facilitating exchange of knowledge and leading practices. I'm very pleased to say [...]

Announcing the Business Relationship Management Institute!

I'm excited to announce that I've joined forces with a couple of colleagues to begin a new venture – The Business Relationship Management Institute (BRMI). BRMI is a not-for-profit association for Business Relationship Management Professionals, providing professional training and certification, and facilitating exchange of knowledge and leading practices. My role as Principal with The Merlyn Group, [...]

Bloggers – How Can You Drive Up the Value of Comments and Questions?

I could not resist the cartoon above when I saw it in last week's New Yorker magazine!  Comments are tricky beasts!  I get literally hundreds for every post - unfortunately, most of them are pure spam!  Thanks to WordPress and it's highly effective akismet spam filtering capability, these are virtually all caught for me with [...]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news! The Good News... The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard [...]

Design Thinking and Emerging IT Roles

This is the third and final part in a multi-part post inspired by Robert Pirsig's masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled "Reflections on 'Zen and the Art of Motorcycle Maintenance' 38 Years Later ") I discussed the implications for IT professionals of Pirsig's musings on 'classic' versus 'romantic' worldviews, [...]

Getting the Most Out of LinkedIn Groups

I've mentioned before that I co-moderate a LinkedIn Group and participate in several others.  I've also questioned the value of such groups. Ask, And You Probably Won't Receive This week, a someone in one of the groups I'm part of posted a question.  To avoid embarrassment, I'll disguise the question, but it went along the [...]

Corollary to my Post About the Value of LinkedIn Groups

Last week I posted something of a "rant," questioning the value LinkedIn Groups.  I've received more email (though no comments on the blog!) about this post than any since I started blogging 5 years ago!  Many of these messages agreed with my observations, some did not.  One of the most insightful led me to post [...]

Do You Need an IT Operating Model?

This post was inspired by some recent discussion on the IT Operating Models Group on LinkedIn.  Pär Nilsson, the Group's moderator, posted the question: What do you see as the cornerstone of an IT operating model?" This question created some interesting discussion, from the insightful to the disdainful (but accurate!) observation that: Operating Model is [...]