Business Relationship Managers Now Have a Place to Call Home!

On March 15, we announced the formation of the Business Relationship Management Institute, a not-for-profit association for Business Relationship Management Professionals or Business Analysts who are on a career path to the BRM role. BRMI will be providing professional training and certification and facilitating exchange of knowledge and leading practices.

I’m very pleased to say that […]

By |April 12th, 2013|IT Management|2 Comments

Announcing the Business Relationship Management Institute!

I’m excited to announce that I’ve joined forces with a couple of colleagues to begin a new venture – The Business Relationship Management Institute (BRMI). BRMI is a not-for-profit association for Business Relationship Management Professionals, providing professional training and certification, and facilitating exchange of knowledge and leading practices. My role as Principal with The Merlyn Group, […]

By |March 15th, 2013|IT Management, Next Generation IT|4 Comments

Bloggers – How Can You Drive Up the Value of Comments and Questions?

I could not resist the cartoon above when I saw it in last week’s New Yorker magazine!  Comments are tricky beasts!  I get literally hundreds for every post – unfortunately, most of them are pure spam!  Thanks to WordPress and it’s highly effective akismet spam filtering capability, these are virtually all caught for me with […]

By |February 13th, 2013|General, social networking|2 Comments

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news!
The Good News…
The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard requirement.  This […]

Design Thinking and Emerging IT Roles

This is the third and final part in a multi-part post inspired by Robert Pirsig’s masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled “Reflections on ‘Zen and the Art of Motorcycle Maintenance’ 38 Years Later “) I discussed the implications for IT professionals of Pirsig’s musings on ‘classic’ versus ‘romantic’ worldviews, […]

Getting the Most Out of LinkedIn Groups

I’ve mentioned before that I co-moderate a LinkedIn Group and participate in several others.  I’ve also questioned the value of such groups.
Ask, And You Probably Won’t Receive
This week, a someone in one of the groups I’m part of posted a question.  To avoid embarrassment, I’ll disguise the question, but it went along the lines of:
I […]

By |October 2nd, 2012|IT Management, social networking, Web 2.0|Comments Off on Getting the Most Out of LinkedIn Groups

Corollary to my Post About the Value of LinkedIn Groups

Last week I posted something of a “rant,” questioning the value LinkedIn Groups.  I’ve received more email (though no comments on the blog!) about this post than any since I started blogging 5 years ago!  Many of these messages agreed with my observations, some did not.  One of the most insightful led me to post […]

By |August 4th, 2012|General, social networking, Useful Tools|Comments Off on Corollary to my Post About the Value of LinkedIn Groups

Do You Need an IT Operating Model?

This post was inspired by some recent discussion on the IT Operating Models Group on LinkedIn.  Pär Nilsson, the Group’s moderator, posted the question:
What do you see as the cornerstone of an IT operating model?”
This question created some interesting discussion, from the insightful to the disdainful (but accurate!) observation that:
Operating Model is one of those […]

By |May 8th, 2012|IT Management|3 Comments