Process is good, but…
To be clear—I’m a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting to […]
Process is good, but…
I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. It creates frustration, confusion, and, for a provider such as an IT organization, it leads to a […]
I am very proud that Business Relationship Management Institute (BRMI, which I co-founded early in 2013) is holding the highly anticipated, first ever conference for Business Relationship Managers from around the globe.
BRMConnect is being held in Portland, Oregon, starting with a reception on May 26 then continuing through May 27-28. The event will be preceded […]
This post was inspired by a question I received via LinkedIn. The question was:
I have been working in the IT field for over twenty years and am increasingly frustrated by the blinkered mantra of following ITIL, Prince2 etc. at the expense of Common Sense. I am often confronted by so-called trained experts in Project Management […]
This is the first in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management.
Much of my 40+ year career in information technology, management consulting and multi-company research has focused on the relationship between Information Technology (IT) and […]
This is the second in a series of posts about common failure modes I come across in the deployment of a Business Relationship Management (BRM) role and/or capability.
In Part 1 in this series I discussed two common failure modes:
Failure Mode #1: Where the BRM is positioned as the “Single Point of Contact” between a provider […]
What is a Business Relationship Manager?
The BRM is a crucial role that bridges a business partner with an internal provider. The role evolved from both the Customer Relationship Management discipline that focuses on all aspects of an organization’s customer interactions, and the Service Management discipline, designed to optimize complex service-intensive supply chains. The BRM role […]
For many years I’ve had an interest in the disciplines of Product Management and Service Management. These disciplines have been generally lacking in IT shops, though that is changing. Frameworks such as ITIL and standards such as ISO/IEC 20000 are helping sensitize IT professionals to Service Management, and methods such as Agile Development and Scrum […]
This is the 2nd in a multi-part post on assessing IT Capabilities. (See Part 1)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.
The Process is more important than the results. I’ve found facilitated self-assessments to be the most effective.
The results must be actionable. An assessment must give you insight into what […]