IT service management

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The BRM and Shared Services

Some years ago it seemed that much of my management consulting work was helping large, complex corporations implement some form of global shared business services.  This was always challenging, disruptive, but ultimately fascinating work.  There were always significant benefits to be had (cost savings, service improvements, increased leverage and collaboration) and in some cases, figuring [...]

Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management. In the first post I described what it means to realize business value and how business value can be influenced through the Business Relationship Management (BRM) role. In the second post, I classified BRM activities [...]

Does This Mean the End of the Business Relationship Manager?

Today, it seems that the Business Relationship Manager (BRM) role is gaining prominence, recognition and momentum.  I witness this daily through the incredible interest in and membership of Business Relationship Management Institute and through the lens of no less that 4 LinkedIn groups dedicated to the BRM role.  I also see it directly through requests [...]

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It's interesting (and amusing!) to look at the many meanings ascribed to the verb, "engage" (from Dictionary.com). Most of these apply quite well to the context of business-IT engagement: Attract and hold by influence or [...]

Announcing the Business Relationship Management Institute!

I'm excited to announce that I've joined forces with a couple of colleagues to begin a new venture – The Business Relationship Management Institute (BRMI). BRMI is a not-for-profit association for Business Relationship Management Professionals, providing professional training and certification, and facilitating exchange of knowledge and leading practices. My role as Principal with The Merlyn Group, [...]