Disclaimer: This post is a promotion for my one-day training event in Portland, Oregon on Friday, May 29, 2015, 9:00AM-4:00PM PST. This training session follows BRMConnect, the world’s first and highly anticipated conference for BRMs being held at Cascade Crest Conference Center on May 26-28 in Portland’s picturesque Washington Park on the grounds of […]
I am very proud that Business Relationship Management Institute (BRMI, which I co-founded early in 2013) is holding the highly anticipated, first ever conference for Business Relationship Managers from around the globe.
BRMConnect is being held in Portland, Oregon, starting with a reception on May 26 then continuing through May 27-28. The event will be preceded […]
In the process of 30+ years in management consulting, I’ve learned a great deal from my clients. I learned an important lesson over 20 years ago from a CIO of a major global oil company. He wanted to benchmark Ernst & Young, the management consulting firm with whom I was a Partner at the time.
Information technology is enabling business innovation through new types of product and service, transformed business models and improved lives for customers, consumers, shareholders, employees and citizens.
For example, when Sam Walton famously recognized the competitive advantage Walmart could gain by ‘turning inventory to information’ he was experiencing (and then acting upon) an insight that would […]
This is the second in a series of posts about common failure modes I come across in the deployment of a Business Relationship Management (BRM) role and/or capability.
In Part 1 in this series I discussed two common failure modes:
Failure Mode #1: Where the BRM is positioned as the “Single Point of Contact” between a provider […]
Customer Experience, Taming the Remote Control Madness – And a Tale of Advances in End User Programming
I rarely get so excited about technology that I post about it – that’s not this blog’s raison d’être. However, between being snowed in (a rare occurrence in Atlanta, GA!), being really delighted with a great product that really solves a familiar and widespread problem, and enjoying a very positive series of customer experiences with […]
As a management consultant, I’ve come to believe over many years of experience that poor process discipline is at the heart of many performance issues. More to the point, I find an incredible amount of misunderstanding about the nature of process thinking and process management, and outright denial that process management is in any way […]