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Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management. In the first post I described what it means to realize business value and how business value can be influenced through the Business Relationship Management (BRM) role. In the second post, I classified BRM activities [...]

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It's interesting (and amusing!) to look at the many meanings ascribed to the verb, "engage" (from Most of these apply quite well to the context of business-IT engagement: Attract and hold by influence or [...]

When Everything Becomes a Service – Does ITIL Help or Hurt?

For many years I've had an interest in the disciplines of Product Management and Service Management. These disciplines have been generally lacking in IT shops, though that is changing. Frameworks such as ITIL and standards such as ISO/IEC 20000 are helping sensitize IT professionals to Service Management, and methods such as Agile Development and Scrum [...]

Announcing the Business Relationship Management Institute!

I'm excited to announce that I've joined forces with a couple of colleagues to begin a new venture – The Business Relationship Management Institute (BRMI). BRMI is a not-for-profit association for Business Relationship Management Professionals, providing professional training and certification, and facilitating exchange of knowledge and leading practices. My role as Principal with The Merlyn Group, [...]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news! The Good News... The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard [...]

Changing – or Being Changed? An Important Distinction!

Elliot Ross and his always insightful blog about Strategic Technology for the Small to Medium Enterprise just posted on "ITIL, Value and Culture." I like Elliot's blog because of his "small to medium enterprise" perspective - I find it an interesting balance against the large companies I typically work with. I felt the need to [...]