When ITIL® and Other Frameworks and Methodologies Become Substitutes for Thinking

This post was inspired by a question I received via LinkedIn.  The question was:
I have been working in the IT field for over twenty years and am increasingly frustrated by the blinkered mantra of following ITIL, Prince2 etc. at the expense of Common Sense. I am often confronted by so-called trained experts in Project Management […]

By |January 6th, 2015|Business Relationship Management, IT Management|Comments Off on When ITIL® and Other Frameworks and Methodologies Become Substitutes for Thinking

Value-based Business Relationship Management: Part 1

This is the first in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management.
Much of my 40+ year career in information technology, management consulting and multi-company research has focused on the relationship between Information Technology (IT) and […]

By |October 28th, 2014|Business Relationship Management, IT Management|7 Comments

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It’s interesting (and amusing!) to look at the many meanings ascribed to the verb, “engage” (from Most of these apply quite well to the context of business-IT engagement:

Attract and hold by influence or power
Interlock […]

The Keys to IT Demand Management

Once again, I’m posting in response to a reader’s emailed question.  The reader wrote:
While trying to understand the difference between Demand management, Portfolio Management and Project management from an IT Infrastructure Service delivery perspective, I stumbled upon your blog and found some interesting reads.  Could you please share your thoughts on how to define Demand […]

COBIT – Good News… Bad News!

COBIT is described by its creators, ISACA, as a “Framework for IT Governance and Control.”  Celebrating it’s 15-year anniversary, COBIT provides an excellent framework for helping bring IT under control.  In ISACA’s own words:
COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and […]

By |July 7th, 2011|Business-IT Governance, Demand Maturity, IS Management, IT Management, IT Maturity, Key Frameworks, Supply Maturity|Comments Off on COBIT – Good News… Bad News!

'Social' IT Management – Part 3

In Part 1 of this series on ‘Social’ IT Management, we discussed the inherent complexity of the IT management function, and how a more ‘social’ and emergent approach can represent a better way to manage IT.  In Part 2, we talked about the types of things that would be in a ‘Social’ IT Management Platform […]

By |January 27th, 2011|Change Management, IT Management, Next Generation IT, social networking, Web 2.0|Comments Off on 'Social' IT Management – Part 3

Exploring an IT Operating Model for Enterprise 2.0 – Part 4: IT Governance

In Part 1 of this series, I suggested that the implications of Enterprise 2.0 for the IT organization are dramatic.  I also suggested that the ways of designing and executing an IT Operating Model in a Web 2.0 context are quite different from traditional approaches.  In Part 2, I outlined the major elements of an […]

Do You REALLY Have Effective IT Processes?

From time to time, we conduct IT capability assessments for our clients.  These typically examine two different kinds of capabilities – those IT capabilities that are largely owned and executed by the IT organization, for example:

Manage the IT Infrastructure
Deliver Business Solutions
Manage the IT Organization

They also (and sometimes, of great significance) assess those IT capabilities that […]

By |January 22nd, 2009|General, IT Management, IT Maturity, Supply Maturity|Comments Off on Do You REALLY Have Effective IT Processes?