COBIT

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Value-based Business Relationship Management: Part 1

This is the first in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management. Much of my 40+ year career in information technology, management consulting and multi-company research has focused on the relationship between Information Technology (IT) [...]

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It's interesting (and amusing!) to look at the many meanings ascribed to the verb, "engage" (from Dictionary.com). Most of these apply quite well to the context of business-IT engagement: Attract and hold by influence or [...]

The Keys to IT Demand Management

Once again, I'm posting in response to a reader's emailed question.  The reader wrote: While trying to understand the difference between Demand management, Portfolio Management and Project management from an IT Infrastructure Service delivery perspective, I stumbled upon your blog and found some interesting reads.  Could you please share your thoughts on how to define [...]

COBIT – Good News… Bad News!

COBIT is described by its creators, ISACA, as a "Framework for IT Governance and Control."  Celebrating it's 15-year anniversary, COBIT provides an excellent framework for helping bring IT under control.  In ISACA's own words: COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues [...]

'Social' IT Management – Part 3

In Part 1 of this series on 'Social' IT Management, we discussed the inherent complexity of the IT management function, and how a more 'social' and emergent approach can represent a better way to manage IT.  In Part 2, we talked about the types of things that would be in a 'Social' IT Management Platform [...]

Do You REALLY Have Effective IT Processes?

From time to time, we conduct IT capability assessments for our clients.  These typically examine two different kinds of capabilities - those IT capabilities that are largely owned and executed by the IT organization, for example: Manage the IT Infrastructure Deliver Business Solutions Manage the IT Organization They also (and sometimes, of great significance) assess [...]