Business Relationship Manager

A New Era of Enterprise IT Leadership?

This post proposes that we have been through two distinct eras of IT leadership, and are entering a third—one that is fundamentally different from prior eras. While the first two eras were characterized by centralized leadership, the emerging third era is dispersed and networked, emphasizing a different set of skills for IT leaders. This is not a return to the old ‘decentralized’ IT operating model of times long gone, and explains the emergence of the Business Relationship Manager as a key IT leadership role.

By |July 21st, 2015|Business Relationship Management, IT Management|Comments Off on A New Era of Enterprise IT Leadership?

Two Valuable Books for Business Relationship Managers

I frequently get asked to write book reviews on my blog and I almost always decline. But I had a couple of books on my “must read” list that I managed to get to over a recent vacation, and was sufficiently impressed that I decided to provide short reviews, even though the authors had not […]

By |March 20th, 2014|Business Relationship Management, IT Management|4 Comments

Is Business Relationship Management a Job, Role, Competence or Organizational Capability?

This question surfaced as I was working on the new Business Relationship Management Interactive Body of Knowledge, fondly known as the BRMiBOK (which has to be one of the ugliest acronyms around!)

The BRMiBOK is a wiki-based resource for members of Business Relationship Management Institute (BRMI). It runs on the Symcordia® platform, based on the Confluence […]

By |January 28th, 2014|Business Relationship Management|3 Comments

Announcing the Inaugural Instructor-Led On-line Business Relationship Management Professional Course

I am very excited to announce that I will be teaching the upcoming inaugural Business Relationship Management Professional™ (BRMP™) training and certification program on 3 days over a 3-week period, starting September 9, 2013 and continuing on September 16 and September 23.

This course is intended for the entry-level to intermediate Business Relationship Manager, with the […]

Driving Business-IT Convergence – The Evolving Role of the Business Relationship Manager (Part 2 of 2)

In Part 1 of this 2-part series I defined the BRM role – with the caveat that it is by no means standardized.  In fact, as far as IT Service Management standards such as ITIL® and ISO/IEC 20000 are formalizing the existence of the Business Relationship Manager (BRM) role and corresponding process as a new […]

Who "Owns" the Business-IT Relationship?

My recent post on Questioning the Role of the Business Relationship Manager (BRM) has sparked some interesting discussions. One revolves around the question of “owning” the business-IT relationship. It’s a tricky question for several reasons:

“Ownership” is a tricky term in this context – just what does it mean to “own” a relationship?
There are at least […]

By |March 13th, 2012|IT Management, Next Generation IT|Comments Off on Who "Owns" the Business-IT Relationship?

Questioning the Role of the Business Relationship Manager

I’ve been deeply into understanding and developing the role of Business Relationship Manager (BRM) since the early 1990’s when, as a Partner at Ernst & Young’s Center for Business Innovation, I began researching what was then an emerging role.  Since then, I’ve continued research into this important role, led many consulting engagements helping companies implement […]