Business Relationship Management Institute

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Book Review – Be The Business: CIOs in the New Era of IT

I reviewed Martha Heller's last book, The CIO Paradox: Battling the Contradictions of IT Leadership back in October 2012, because I thought it was an important book for my typical blog readership, the IT community. When Martha invited me to review her new book, I jumped at the opportunity because: I respect Martha's perspective—she is both an IT executive [...]

The Process Obsession Trap!

Process is good, but... To be clear—I'm a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting [...]

Announcing the World’s First CBRM Course!

I am extremely pleased and proud to announce the inaugural Certified Business Relationship Manager® (CBRM®) course! This first-of-its-kind event will be held in Atlanta, Georgia, USA from May 23-26, 2016. I have been lead developer of the CBRM® training and exams, an effort that will have taken over a year of intense effort by myself [...]

Who’s Taking Care of Organizational Change Management?

Where are all the Organizational Change experts? I've worked with many companies over the last 45 years or so who were trying to improve business performance by implementing IT-enabled change (or, more precisely, by implementing business process change enabled by IT). I've also worked with IT organizations who were trying to improve their performance by [...]

Razing Silos with Business Relationship Management

  IT Organizations are complex organisms that have to deal with rapidly changing, complicated subjects. Such environments are fascinating places for organizational archaeologists and anthropologists to study, revealing layer upon layer of legacy architectures, organizing structures, artifacts and sub-cultures. While the technologies we manage change quickly, the methods and structures we use to manage them [...]

Why ITIL® Can Be Dangerous to Business Relationship Management Health

While establishing robust Service Management discipline is essential 'table stakes' for an IT organization with low supply maturity (i.e., one that is not good at keeping the proverbial 'lights on and trains running on time') it does not address the most important and powerful capabilities for driving business value realization from information and IT. And while ITIL® can be an effective framework for establishing good Service Management discipline, the ITIL framework describes BRM from a mostly tactical and operational perspective—a woefully restricted flavor of BRM compared to that described by Business Relationship Management Institute (BRMI) and embodied in the APMG-International accredited Business Relationship Management Professional® and Certificate of Business Relationship Management® training and certification. BRMI's Business Relationship Maturity Model defines five levels of relationship maturity. ITIL focuses on reaching Level 3—Service Provider. This is certainly significantly better than an Ad Hoc or Order Taker relationship, but should not be the ultimate relationship ambition, and should not be the primary focus for the BRM.

Driving Business Value with an Interactive Body of Knowledge

I am pleased to be sponsoring a FREE Webinar on Friday, February 21, from 11a-noon (EST) where we will explore the features, functions and capabilities of an Interactive Body of Knowledge housed on a semantic wiki. Collaboration and Interaction as a 'Knowledge Amplifier' The Merlyn Group and the team at Business Relationship Management Institute have [...]

IT Organization Circa 2017 – 2013 in Review

I started this blog over 6 years ago, with a focus on the changing shape of the IT organization. I regret that 2013 was my least active blogging year, but I don't regret that my co-founding this year of Business Relationship Management Institute, and specifically, my work with APMG-International on the development of the Business [...]