BRM

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The Process Obsession Trap!

Process is good, but... To be clear—I'm a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting [...]

Business Relationship Management and Cloud Services – Friends or Foes?

Cloud computing is a reality in most corporate computing environments today and, like it or not, is an increasingly important part of the enterprise computing landscape. There are several important aspects of cloud computing, particularly in its Software as a Service (SaaS) variation. These include: Little to no capital outlay. Low barrier to entry for [...]

Key IT Roles for Driving Business Value

I've posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT? In this post, I am going to introduce three dimensions of value realization than are important to driving business [...]

Business Relationship Management Professional (BRMP®) Certification Exam Now Available

I am thrilled to join my Business Relationship Management Institute co-founders in the announcement of the worldwide availability of the Business Relationship Management Professional (BRMP®) certification exam. Business Relationship Management Professional (BRMP®) Training and Certification The BRMP® training and certification is a world-class professional development program designed to provide a solid foundation level of BRM [...]

Expanding Our BRM Webinar Series

Since Business Relationship Management Institute membership and webinar enrollment began last week, many of our new Founding Members signed up for our BRM Training Webinar Series of events. Always eager to learn and improve their Business Relationship Management skills, several BRMI members reached out to us requesting that we expand our once-a-month series of three [...]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news! The Good News... The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard [...]