The Process Obsession Trap!

Process is good, but…
To be clear—I’m a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting to […]

By |February 2nd, 2016|Business Relationship Management|Comments Off on The Process Obsession Trap!

Business Relationship Management and Cloud Services – Friends or Foes?

Cloud computing is a reality in most corporate computing environments today and, like it or not, is an increasingly important part of the enterprise computing landscape. There are several important aspects of cloud computing, particularly in its Software as a Service (SaaS) variation. These include:

Little to no capital outlay.
Low barrier to entry for the customer–sign […]

By |August 13th, 2014|Business Relationship Management, IT Management|1 Comment

Key IT Roles for Driving Business Value

I’ve posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT?
In this post, I am going to introduce three dimensions of value realization than are important to driving business value. […]

Business Relationship Management Professional (BRMP®) Certification Exam Now Available

I am thrilled to join my Business Relationship Management Institute co-founders in the announcement of the worldwide availability of the Business Relationship Management Professional (BRMP®) certification exam.
Business Relationship Management Professional (BRMP®) Training and Certification
The BRMP® training and certification is a world-class professional development program designed to provide a solid foundation level of BRM knowledge. The […]

Is Business Relationship Management a Job, Role, Competence or Organizational Capability?

This question surfaced as I was working on the new Business Relationship Management Interactive Body of Knowledge, fondly known as the BRMiBOK (which has to be one of the ugliest acronyms around!)

The BRMiBOK is a wiki-based resource for members of Business Relationship Management Institute (BRMI). It runs on the Symcordia® platform, based on the Confluence […]

By |January 28th, 2014|Business Relationship Management|3 Comments

Free Webinar: The Changing Business Relationship Management Role: Past, Present and Future

What is a Business Relationship Manager?
The BRM is a crucial role that bridges a business partner with an internal provider. The role evolved from both the Customer Relationship Management discipline that focuses on all aspects of an organization’s customer interactions, and the Service Management discipline, designed to optimize complex service-intensive supply chains. The BRM role […]

By |June 5th, 2013|IT Management|Comments Off on Free Webinar: The Changing Business Relationship Management Role: Past, Present and Future

Expanding Our BRM Webinar Series

Since Business Relationship Management Institute membership and webinar enrollment began last week, many of our new Founding Members signed up for our BRM Training Webinar Series of events.

Always eager to learn and improve their Business Relationship Management skills, several BRMI members reached out to us requesting that we expand our once-a-month series of three identical […]

By |April 16th, 2013|IT Management|Comments Off on Expanding Our BRM Webinar Series

Driving Business-IT Convergence – The Evolving Role of the Business Relationship Manager (Part 2 of 2)

In Part 1 of this 2-part series I defined the BRM role – with the caveat that it is by no means standardized.  In fact, as far as IT Service Management standards such as ITIL® and ISO/IEC 20000 are formalizing the existence of the Business Relationship Manager (BRM) role and corresponding process as a new […]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news!
The Good News…
The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard requirement.  This […]

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]