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ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news! The Good News... The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard [...]

Design Thinking and Emerging IT Roles

This is the third and final part in a multi-part post inspired by Robert Pirsig's masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled "Reflections on 'Zen and the Art of Motorcycle Maintenance' 38 Years Later ") I discussed the implications for IT professionals of Pirsig's musings on 'classic' versus 'romantic' worldviews, [...]

Resolving the CIO Paradox

Last week I posted a review of the excellent book, "The CIO Paradox: Battling the Contradictions of IT Leadership" by Martha Heller.  Martha examines the CIO role, stakeholders, staff and future, and provides a rich trove of practices shared by leading CIO's. Reading the book and writing the review got me thinking about the current [...]

What's Really Meant By Business-IT Engagement and How Do You Achieve It?

This is another post triggered by a reader's question emailed to me.  Here's his question (some details have been omitted to preserve anonymity). I was searching for information around Business-IT engagement but have yet to really come across anything with substance.  I'm looking to better connect with the business unit managers to formulate an IT strategy. [...]

What You Probably Don't Know About Wikis

Several of my posts talk about uses of semantic wikis.  In fact, my company is largely based upon a semantic wiki platform, called Symcordia™.  But the more people I talk to, the more I realize that: While just about everyone has used Wikipedia as a reference source, few people have ever really thought about what [...]

Does Cloud+Consumerization Doom the Federated IT Operating Model?

The Federated IT Operating Model is Under Threat! Today, most organizations employ some sort of Federated IT Operating Model.  Wikipedia defines a federation as: ...characterized by a union of partially self-governing states or regions united by a central (federal) government. In a federation, the self-governing status of the component states, as well as the division [...]

Who Owns the IT Operating Model?

I get into some great conversations with readers of my blog - often, however, they are 'offline' - i.e., via email or by phone, rather than through comments on posts.  I've been in such an exchange that I'd like to bring to the blog.  It's around the question of, "Who owns the IT Operating Model?" [...]