I have good news, and I have bad news!
The Good News…
The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard requirement. This […]
Last week I posted a review of the excellent book, “The CIO Paradox: Battling the Contradictions of IT Leadership” by Martha Heller. Martha examines the CIO role, stakeholders, staff and future, and provides a rich trove of practices shared by leading CIO’s.
Reading the book and writing the review got me thinking about the current state […]
I’m often asked to review new books – I usually decline. There’s a couple of reasons why I stay away from book reviews:
It’s just not what my blog is about – there are many sites that do a great job reviewing books, and I love the “wisdom of the crowd” effect you get from customer […]
This is another post triggered by a reader’s question emailed to me. Here’s his question (some details have been omitted to preserve anonymity).
I was searching for information around Business-IT engagement but have yet to really come across anything with substance. I’m looking to better connect with the business unit managers to formulate an IT strategy. The […]
This is the 3rd in a series on assessing IT Capabilities. (See Part 1 and Part 2)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important. Part 2 defined the term IT Capability, presented a potential landscape, or normative model, if you will, for IT Capabilities, and discussed ways to determine what […]
This is the 2nd in a multi-part post on assessing IT Capabilities. (See Part 1)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.
The Process is more important than the results. I’ve found facilitated self-assessments to be the most effective.
The results must be actionable. An assessment must give you insight into what […]