Demand Maturity

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Maturity of business demand (appetite) for IT capability

Key IT Roles for Driving Business Value

I've posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT? In this post, I am going to introduce three dimensions of value realization than are important to driving business [...]

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It's interesting (and amusing!) to look at the many meanings ascribed to the verb, "engage" (from Dictionary.com). Most of these apply quite well to the context of business-IT engagement: Attract and hold by influence or [...]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news! The Good News... The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard [...]

What's Really Meant By Business-IT Engagement and How Do You Achieve It?

This is another post triggered by a reader's question emailed to me.  Here's his question (some details have been omitted to preserve anonymity). I was searching for information around Business-IT engagement but have yet to really come across anything with substance.  I'm looking to better connect with the business unit managers to formulate an IT strategy. [...]

To Whom Should Business Relationship Managers Report?

I recently received this question from a reader: We are evaluating a strategy to centralize IT and implement Business Relationship Management (BRM) roles as part of the centralization. Where do you typically see the BRM’s reporting into in a centralized IT organization? Should they report directly in to the CIO, or can they be effective [...]

How Good are your IT Capabilities and How Good do they Need to Be?

This will be the first in a series of posts about assessing the "goodness" of IT capabilities, both in terms of your current state (how good your IT capabilities are) and 'desired' state (how good they need to be).  We will get into the dimensions of 'goodness' as well as assessment methods. I've been designing [...]

Questioning the Role of the Business Relationship Manager

I've been deeply into understanding and developing the role of Business Relationship Manager (BRM) since the early 1990's when, as a Partner at Ernst & Young's Center for Business Innovation, I began researching what was then an emerging role.  Since then, I've continued research into this important role, led many consulting engagements helping companies implement [...]