A Review of this Blog in 2010

I continue to be highly satisfied with the WordPress blogging platform!  The art of creating a superlative customer experience includes providing things that were not expected, and the bulk of this post summarizing how my blog did, appeared in my in-box courtesy of WordPress - I call that a great customer experience!  Here is what [...]

Some Consulting Principles to Live By…

The CEO of a firm I am affiliated with recently asked me what were my 3 top "principles of consulting."   He was updating the firm's web site, and thought this would be a useful addition to my profile. It was an interesting question in that during some 30+ years of management consulting, I had never [...]

I'm Leaving My Heart in Portland! – Part 2

From Portland Street Music... I wrote in a previous post about Portland when I was part way through my stay.  Now I'm just about finished here any my love for this place is as strong as ever! Last time, I mentioned the Portland street people - with their crazy hair do's, facial hair [...]

I'm Leaving My Heart in Portland! – Part 1

One of my ambitions in moving to "semi-retirement" a year ago was having the freedom to pick my consulting clients and to mitigate the horrendous challenge of virtually non-stop air travel.  I used to wear my 5 million frequent flier miles as a 'badge of courage' until I realized how unbearable air travel [...]

So, You Think You Understand How to Motivate People?

For this post I will do no more than point you RSA Animate's remarkable adaptation of Daniel Pink's presentation to the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA) on motivation. I was taken by this video for a couple of reasons: For what it says about the science behind motivation - [...]

More Lessons from my Rock 'n' Roll Sabbatical

I came 'out of the closet' with my post the other day about my somewhat hidden Dr. Jekyll existence alongside my more public Mr. Hyde life as a management consultant, research and author.  While my Mr. Hyde is known for helping companies through IT and shared service transformations and for my blogerly musings [...]

Innovation and Web 2.0 – A Compelling Relationship?

I had a very interesting and exciting week!  I was a speaker at an nGenera Senior Executive Summit, which drew about 60 top executives from mostly large companies - CEO's, CIO's, CFO's, HR and shared service heads, and even a couple of Lawyers and Platform/Brand managers.  It was an auspicious group - both in terms [...]

Design Thinking 2.0: Enabling Innovation with Web 2.0 – Part 3

In the first part of this series I examined the case for, and some of the key aspects of Design Thinking.   In Part 2 of this series, I distinguished between "Core" and "Edge" Capabilities and made the point that Design Thinking typically is heavy on Edge capabilities, whereas most businesses, and certainly, most corporate [...]

Avatar – Blending "Hi Tech/Hi Touch"

Way back in 1982, futurist John Naisbitt authored the fascinating book Megatrends.  I especially recall my reaction to one of the trends - High tech, high touch - and the need to balance between technology and human interaction.  I recently caught a small segment on television about the making of Avatar.  (There's lots of interesting [...]