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Two Valuable Books for Business Relationship Managers

I frequently get asked to write book reviews on my blog and I almost always decline. But I had a couple of books on my "must read" list that I managed to get to over a recent vacation, and was sufficiently impressed that I decided to provide short reviews, even though the authors had not [...]

Inaugural Certified Business Relationship Manager© Training Course Full!

Just 4 weeks ago, I announced that Business Relationship Management Institute was holding its inaugural Certified Business Relationship Manager© (CBRM©) training program in late July. The demand for this course has been overwhelming, and as of this morning, I'm sorry to say that the course is now sold out! The good news is that several [...]

Announcing the Inaugural Certified Business Relationship Manager® Training

I am very pleased to announce that Business Relationship Management Institute will be holding our first Certified Business Relationship Manager® (CBRM®) course in Atlanta, GA, USA on July 22-24, 2013. CBRM® certification exams will be available online from August 26, 2013.  I will be teaching this inaugural CBRM® course. CBRM® training and certification program is [...]

Business Relationship Managers Now Have a Place to Call Home!

On March 15, we announced the formation of the Business Relationship Management Institute, a not-for-profit association for Business Relationship Management Professionals or Business Analysts who are on a career path to the BRM role. BRMI will be providing professional training and certification and facilitating exchange of knowledge and leading practices. I'm very pleased to say [...]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news! The Good News... The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard [...]