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IT Demand Management is More Than Managing Business Requests!

I was recently reading some "brochureware" from a prominent IT consulting firm that defined Business Demand Management as "managing business requests." This is a travesty! It implies a low level of relationship maturity, what BRMI would define as "Order Taking", which is Level 2 on a 5-Level Business Relationship Maturity scale, where Level 1 is [...]

Inaugural CBRM Class Sold Out!

With apologies to anyone interested in participating in the inaugural Certified Business Relationship Management® (CBRM®) class, it is full, and I am closing registration. This course was announced on December 8th, 2015, and will be held in Roswell, GA, from May 23-26, 2016. We decided early on to limit class size to 15 participants in [...]

The Process Obsession Trap!

Process is good, but... To be clear—I'm a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting [...]

Announcing the World’s First CBRM Course!

I am extremely pleased and proud to announce the inaugural Certified Business Relationship Manager® (CBRM®) course! This first-of-its-kind event will be held in Atlanta, Georgia, USA from May 23-26, 2016. I have been lead developer of the CBRM® training and exams, an effort that will have taken over a year of intense effort by myself [...]

New Leadership Lessons from Rock ‘n’ Roll

I posted a while back about leadership lessons from the performing arts.  Aside from my career in Management Consulting and training, I've long had a passion for music—listening, performing, recording, and so on.  About 10 years ago, I came upon and took advantage of Rock 'n' Roll Fantasy Camp.  It's a cliché to say something [...]

What Is Business-IT Convergence? How Do You Create a Converged Operating Model?

I was introduced to the phenomenon of Business-IT Convergence in the late 1980’s by one of the world’s leading IT thinkers and teachers—Professor James Cash, then Professor and Senior Associate Dean at Harvard Business School. I had just delivered a presentation about Business-IT Alignment to an audience of CIOs. The presentation was well received, and [...]

Who’s Taking Care of Organizational Change Management?

Where are all the Organizational Change experts? I've worked with many companies over the last 45 years or so who were trying to improve business performance by implementing IT-enabled change (or, more precisely, by implementing business process change enabled by IT). I've also worked with IT organizations who were trying to improve their performance by [...]

Razing Silos with Business Relationship Management

  IT Organizations are complex organisms that have to deal with rapidly changing, complicated subjects. Such environments are fascinating places for organizational archaeologists and anthropologists to study, revealing layer upon layer of legacy architectures, organizing structures, artifacts and sub-cultures. While the technologies we manage change quickly, the methods and structures we use to manage them [...]

A New Era of Enterprise IT Leadership?

This post proposes that we have been through two distinct eras of IT leadership, and are entering a third—one that is fundamentally different from prior eras. While the first two eras were characterized by centralized leadership, the emerging third era is dispersed and networked, emphasizing a different set of skills for IT leaders. This is not a return to the old ‘decentralized’ IT operating model of times long gone, and explains the emergence of the Business Relationship Manager as a key IT leadership role.

Online BRM training—Spaces Available

I have seats available in my upcoming online BRMP® course. This will run over 3 consecutive Monday's, on August 3, 10 and 17, from 9a to 4:30p ET. The course is taught in 90 minute segments with 30 minute breaks. Participants are eligible to take the BRMP certification exam, which can also be taken online, and [...]