Business Relationship Management for the Digital Enterprise This book is for those interested in the management of Information Technology (IT) for the Digital Enterprise. It examines how Business Relationship Management (BRM), an organizational innovation that first appeared in the 1990s and has been gaining traction globally, can accelerate the time-to-value from digitization. It is suitable [...]
For those that have been following along with my blog, this is my first post in a while. I won't bore you with explanations or excuses – I'll just acknowledge the fact and move on. I've been in some interesting conversations recently that ultimately come down to the question that forms the title for this [...]
See CIO.com Movers and Shakers Vaughan Merlyn interview.
I reviewed Martha Heller's last book, The CIO Paradox: Battling the Contradictions of IT Leadership back in October 2012, because I thought it was an important book for my typical blog readership, the IT community. When Martha invited me to review her new book, I jumped at the opportunity because: I respect Martha's perspective—she is both an IT executive [...]
My last 15 months has been incredibly busy, almost totally focussed on leading the team that developed the Business Relationship Management Institute's Certificate of Business Relationship Management® (CBRM®) training and certification program. The key milestone in this journey was the inaugural class held last month. I've been meaning to write a post on my perspectives [...]
Highly respected McKinsey & Company has just published a ground breaking research report entitled, "Partnering to shape the future—IT's new imperative." The opening statement powerfully expresses the raison d'être for Business Relationship Management: "When IT acts as a partner to the business, rather than as a technology consultant or supplier of IT services, the benefits are [...]
A quick, non-technical review of the Samsung S7 Edge and Gear VR.
How many BRMs do you need? It's not about the number, it's about their influence and reach.
I'm very excited to announce a one-day BRM training session in Charlotte, NC on Friday, April 15, 2016! This will follow the 2016 BRMConnect conference in Charlotte—the world's second such event. BRMConnect runs from Tuesday, April 12 to Thursday, April 14! I am also proud to be giving a keynote presentation at that conference. The training [...]
I was recently reading some "brochureware" from a prominent IT consulting firm that defined Business Demand Management as "managing business requests." This is a travesty! It implies a low level of relationship maturity, what BRMI would define as "Order Taking", which is Level 2 on a 5-Level Business Relationship Maturity scale, where Level 1 is [...]