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So far Vaughan Merlyn has created 432 blog entries.

When Business Relationship Managers Collude with Dysfunctional Behavior

I'm often consulted when a Business Relationship Management (BRM) team is experiencing an identity crisis regarding any or all of its: Mission Vision Roles Metrics Value proposition All That Hard Work Might Be Misguided! Typically, the BRM team is working very hard to act as a valued bridge between an internal (and sometimes, external) provider, [...]

Business Relationship Management and Cloud Services – Friends or Foes?

Cloud computing is a reality in most corporate computing environments today and, like it or not, is an increasingly important part of the enterprise computing landscape. There are several important aspects of cloud computing, particularly in its Software as a Service (SaaS) variation. These include: Little to no capital outlay. Low barrier to entry for [...]

When You’re Too Busy to Think, It’s Time to Stop and Think!

I used to joke (half-joke, actually—there was an element of truth in it!) that my consulting clients pay me to climb on a plane, read the latest IT management book, then tell them what I’ve learned. And they were thrilled because they never had time to read the book! This is a sad admission and [...]

What is the Value of a Business Relationship Manager?

While many companies deploy Business Relationship Managers (BRM) as a matter of faith, some are looking for a strong business case before they invest in establishing a BRM capability. Clarifying a business case, determining what value will accrue and how that value will be measured and felt is completely consistent with the fundamental principles of [...]

Key IT Roles for Driving Business Value

I've posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT? In this post, I am going to introduce three dimensions of value realization than are important to driving business [...]

Common Failure Modes in Business Relationship Management – Part 4

This is the fourth and penultimate in a series of  posts about common failure modes I come across in the deployment of a Business Relationship Management (BRM) role and/or capability. In Parts 1, 2 and 3 in this series I discussed six common failure modes: Failure Mode #1: Where the BRM is positioned as the [...]

Common Failure Modes in Business Relationship Management – Part 3

This is the third in a series of  posts about common failure modes I come across in the deployment of a Business Relationship Management (BRM) role and/or capability. In Parts 1 and 2 in this series I discussed four common failure modes: Failure Mode #1: Where the BRM is positioned as the "Single Point of [...]

Common Failure Modes in Business Relationship Management – Part 2

This is the second in a series of  posts about common failure modes I come across in the deployment of a Business Relationship Management (BRM) role and/or capability. In Part 1 in this series I discussed two common failure modes: Failure Mode #1: Where the BRM is positioned as the "Single Point of Contact" between [...]

Business Relationship Management Professional (BRMP®) Certification Exam Now Available

I am thrilled to join my Business Relationship Management Institute co-founders in the announcement of the worldwide availability of the Business Relationship Management Professional (BRMP®) certification exam. Business Relationship Management Professional (BRMP®) Training and Certification The BRMP® training and certification is a world-class professional development program designed to provide a solid foundation level of BRM [...]

Common Failure Modes in Business Relationship Management – Part 1

Regular followers of this blog know that I'm a big believer in the potential for the role and discipline of Business Relationship Management (BRM). (In the interests of full disclosure, I'm also a co-founder of Business Relationship Management Institute, I teach course on Business Relationship Management, and serve as the Chief Examiner for APMG-International's BRMP [...]