BRMP-Class-AdI am very excited to announce that I will be teaching the upcoming inaugural Business Relationship Management Professional™ (BRMP™) training and certification program on 3 days over a 3-week period, starting September 9, 2013 and continuing on September 16 and September 23.

This course is intended for the entry-level to intermediate Business Relationship Manager, with the training and certification designed to provide a solid baseline level of knowledge.

BRMP™ Learning Objectives

Holders of the BRMI Business Relationship Management Professional™ (BRMP™) credentials will be able to demonstrate:

  • Understanding of the characteristics of the BRM role.
  • Understanding of what it means to perform as a trusted advisor, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • Understanding of how Portfolio Management disciplines and techniques are used to maximize realized business value.
  • Understanding of Organizational Change Management and the conditions for successful change programs.
  • Understanding of their role in Service Management and how to align services and service levels with business needs.
  • Ability to communicate effectively and persuasively.

BRMP™ Course Outline

BRM Fundamentals

  • Be able to explain the goals and objectives of the BRM role.
  • Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
  • Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
  • Understand the drivers of relationship maturity and be able to differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
  • Be able to explain common BRM reporting and organizing structures.

Strategic Partnering

  • Understand how and where to engage in your business partner’s decision cycle.
  • Co-develop, with your business partner, a Relationship Strategy-on-a-Page and corresponding mutual Relationship Contract.

Business IQ

  • Be able to work from business strategy to create Capability Roadmaps.
  • Be able to use the Value Management Framework to link business strategy, provider strategy, portfolio and the business case to shape priorities and communicate business value.

Portfolio Management

  • Understand the relationships between Project, Program and Portfolio Management and how these work together to optimize business value.
  • Be able to use Business Outcomes to clarify strategic initiatives, manage scope and determine value metrics.

Business Transition Management

  • Understand what is required to motivate stakeholders to actively engage in strategic change initiatives.
  • Understand the key roles to be orchestrated in managing large scale or strategic change.
  • Know how to create a Stakeholder Map and use it to inform Change Management Planning.
  • Recognize people’s emotional response to change and help them to cope with it.
  • Understand the sources of resistance to change and how to mitigate them.
  • Understand the stages of commitment to change and how deep a commitment level to pursue for a given type of change.

Provider Domain

  • Provide value-centric definition of a service.
  • Define Service Management and understand its key principles.
  • Understand the Scope of BRM Engagement Through the Service Lifecycle.

Effective Communication

  • Understand the components of effective communication.
  • Understand how to influence those over whom they do not have direct control.
  • Convey the unique value proposition of the BRM role.

For additional information, and to register, please visit the BRMI website here.

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