In Part 1 of this series on ‘Social’ IT Management, my esteemed colleague, Roy Youngman and I discussed the inherent complexity of the IT management function, and how a more ‘social’ and emergent approach can represent a better way to manage IT. In Part 2, we will briefly discuss the types of things that could be in a ‘Social’ IT Management Platform and the advantages of a Wiki platform for enabling this social approach. Please watch for the 3rd and final post in the series, where we will discuss some Principles we have found helpful in moving to a Social approach to IT management.
So, What Have We Learned from the Experiments?
We’ve learned that we can use tools like SharePoint, Confluence, and MediaWiki to organize the institutional knowledge of an IT environment, which not only improves organizational clarity, but also empowers IT resources to become greater masters of their fates. Figure 1 below illustrates an example around process knowledge using an extension of the basic SIPOC technique.