1. Between 60% and 70% of IT spend is to “keep the lights on and the trains running.” (If it’s >70%, you know your in Level 1!)
  2. Your business partners treat you as “order takers” – bringing you somewhat fleshed out needs that they want you to act upon.
  3. You’ve implemented Portfolio Management disciplines, but only for project and program related work – not for steady state services (e.g., desktop support).
  4. Your key metrics are reasonably balanced between inputs and outputs, and a few can even be reasonably described as “business outcome” metrics.
  5. At least 5% of the IT budget is set aside for experimentation, learning, and innovation activities.
  6. Projects usually come in on-time and within budget, but you don’t really know how well they do in meeting their forecast (in the business case) business value.
  7. You’ve been successful (though it was a long time coming!) implementing a single global instance of a major Enterprise System.
  8. There is a noticeable level of movement of people between your business units and the IT organization – i.e., both directions, and more than just once in a blue moon.
  9. There is a common and consistently applied process for estimating and managing IT projects across the enterprise.
  10. There is a real Enterprise Architecture capability that plays a role in most stages of the majority of projects across the enterprise.