Business-IT Maturity

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news!
The Good News…
The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard requirement.  This […]

Book Review – The CIO Paradox: Battling the Contradictions of IT Leadership

I’m often asked to review new books – I usually decline.  There’s a couple of reasons why I stay away from book reviews:

It’s just not what my blog is about – there are many sites that do a great job reviewing books, and I love the “wisdom of the crowd” effect you get from customer […]

By |October 15th, 2012|IS Management, IT Management, Next Generation Enterprise, Next Generation IT, Useful Tools|Comments Off on Book Review – The CIO Paradox: Battling the Contradictions of IT Leadership

What's Really Meant By Business-IT Engagement and How Do You Achieve It?

This is another post triggered by a reader’s question emailed to me.  Here’s his question (some details have been omitted to preserve anonymity).
I was searching for information around Business-IT engagement but have yet to really come across anything with substance.  I’m looking to better connect with the business unit managers to formulate an IT strategy. The […]

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]

To Whom Should Business Relationship Managers Report?

I recently received this question from a reader:
We are evaluating a strategy to centralize IT and implement Business Relationship Management (BRM) roles as part of the centralization. Where do you typically see the BRM’s reporting into in a centralized IT organization? Should they report directly in to the CIO, or can they be effective a […]

How Good are your IT Capabilities and How Good do they Need to Be? – Part 4

This is the 4th and final part in a series on assessing IT Capabilities.  (See Part 1, Part 2 and Part 3)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.  Part 2 defined the term IT Capability, presented a potential landscape, or normative model, if you will, for IT Capabilities, and […]

By |July 6th, 2012|IT Management|Comments Off on How Good are your IT Capabilities and How Good do they Need to Be? – Part 4

How Good are your IT Capabilities and How Good do they Need to Be? – Part 3

This is the 3rd in a series on assessing IT Capabilities.  (See Part 1 and Part 2)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.  Part 2 defined the term IT Capability, presented a potential landscape, or normative model, if you will, for IT Capabilities, and discussed ways to determine what […]

How Good are your IT Capabilities and How Good do they Need to Be? – Part 2

This is the 2nd in a multi-part post on assessing IT Capabilities.  (See Part 1)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.

The Process is more important than the results.  I’ve found facilitated self-assessments to be the most effective.
The results must be actionable. An assessment must give you insight into what […]

By |May 29th, 2012|Demand Maturity, IT Management, IT Maturity, Next Generation IT|Comments Off on How Good are your IT Capabilities and How Good do they Need to Be? – Part 2

Do You Need an IT Operating Model?

This post was inspired by some recent discussion on the IT Operating Models Group on LinkedIn.  Pär Nilsson, the Group’s moderator, posted the question:
What do you see as the cornerstone of an IT operating model?”
This question created some interesting discussion, from the insightful to the disdainful (but accurate!) observation that:
Operating Model is one of those […]

By |May 8th, 2012|IT Management|3 Comments

Questioning the Role of the Business Relationship Manager

I’ve been deeply into understanding and developing the role of Business Relationship Manager (BRM) since the early 1990’s when, as a Partner at Ernst & Young’s Center for Business Innovation, I began researching what was then an emerging role.  Since then, I’ve continued research into this important role, led many consulting engagements helping companies implement […]