The Futility of Collaboration without Context

The term ‘collaboration’ gets thrown about as something inherently valuable and worthwhile – an end in itself, rather than a means to an end.  In reality, collaboration in of itself is:
a). Unlikely to happen
b). Unlikely to create anything of value

So Many Collaboration Platforms, So Little Collaboration!
Collaboration platforms are everywhere!  Most IT shops have at […]

The Semantic Wiki – Driving IT Organizational Clarity and Performance: Part 3

This is the 3rd and final part of a 3-part post.  (See Part 1 here and Part 2 here.)  This short series represents the culmination of 5+ years of work for my business partner, Roy Youngman, and me.
A Quick Recap
In Part 1, I discussed the frustration Roy and I felt with the state of management […]

The Semantic Wiki – Driving IT Organizational Clarity and Performance: Part 2

This is the 2nd in a 3-part post representing the culmination of 5+ years of work for my business partner, Roy Youngman and me.
A Quick Recap
Roy and I had become frustrated with the state of management consulting and the lack of “stickiness” with our consulting work.  In helping clients develop business-IT strategies and realign their […]

The Semantic Wiki – Driving IT Organizational Clarity and Performance

This will be Part 1 of a 3-part post.  This short series represents the culmination of 5+ years of work (on top of a 40 year career in IT!) for me and my business partner, Roy Youngman.  The series of posts also marks the formal announcement of The Merlyn Group, LLC, a business venture we […]

More Hurdles in the Shift from Documents to Wikis

Last week, I posted about The Painful But Rewarding Shift from Documents to Wikis.  In the post I shared some of the lessons my partner and I have learned from our experiences helping IT organizations shift to a Wiki approach for creating organizational clarity and getting people in the organization to engage in continuous improvement.  […]

The Painful But Rewarding Shift from Documents to Wikis

I posted recently on the question, Can Social Media Significantly Improve the Ways IT Work Is Performed?  The post began to share some of the lessons learned as I continue to work with IT organizations that are pushing into the “social media” age and using tools such as Wikis and Social Networking to drive IT […]

Can Social Media Significantly Improve the Ways IT Work is Performed?

It’s been a while since I posted to this blog.  My excuse, if one is needed, is that I started a new business venture earlier this year.  Unfortunately, shortly after incorporating the company, I was admitted to hospital for quintuple heart bypass surgery!  I’m pleased to say that while I’m more than fully recovered from […]

Leveraging the Cloud to Accelerate IT Renewal – Part 3

This is the third and final part in a three-part post on how Cloud Computing can provide a fast path to “IT Renewal.”
What is IT Renewal?
In the first post in this series, I discussed how information and technology are becoming ever more central to what an organization does and how it does it and how […]

Service Measurement Index – An Unexpected Silver Lining?

Like it or not (for what it’s worth, I like it a lot!) Cloud Computing is here to stay, and as I’ve stated before in this blog, it is going to change a great deal of the IT landscape, including the future profile and role of corporate IT groups.  But there are some indirect consequences […]

By |February 14th, 2011|Customer experience, IT Management, Useful Tools, Web 2.0|0 Comments

'Social' IT Management – Part 3

In Part 1 of this series on ‘Social’ IT Management, we discussed the inherent complexity of the IT management function, and how a more ‘social’ and emergent approach can represent a better way to manage IT.  In Part 2, we talked about the types of things that would be in a ‘Social’ IT Management Platform […]