Useful Tools

The Semantic Wiki – Driving IT Organizational Clarity and Performance

This will be Part 1 of a 3-part post.  This short series represents the culmination of 5+ years of work (on top of a 40 year career in IT!) for me and my business partner, Roy Youngman.  The series of posts also marks the formal announcement of The Merlyn Group, LLC, a business venture we […]

By |February 21st, 2012|IT Management, Next Generation IT, social networking, Useful Tools, Web 2.0|Comments Off on The Semantic Wiki – Driving IT Organizational Clarity and Performance

A Tale of Two Softwares

First, my apologies for horrible grammar in this post’s title – I just could not resist a little literary allusion.  With that out of the way, my regular readers (both of them!) know that I rarely go off on product reviews unless something really good or really bad happens.  In this case, it’s both!
Camtasia for […]

By |November 15th, 2011|General, Useful Tools|Comments Off on A Tale of Two Softwares

Can Social Media Significantly Improve the Ways IT Work is Performed?

It’s been a while since I posted to this blog.  My excuse, if one is needed, is that I started a new business venture earlier this year.  Unfortunately, shortly after incorporating the company, I was admitted to hospital for quintuple heart bypass surgery!  I’m pleased to say that while I’m more than fully recovered from […]

Leveraging the Cloud to Accelerate IT Renewal – Part 3

This is the third and final part in a three-part post on how Cloud Computing can provide a fast path to “IT Renewal.”
What is IT Renewal?
In the first post in this series, I discussed how information and technology are becoming ever more central to what an organization does and how it does it and how […]

Service Measurement Index – An Unexpected Silver Lining?

Like it or not (for what it’s worth, I like it a lot!) Cloud Computing is here to stay, and as I’ve stated before in this blog, it is going to change a great deal of the IT landscape, including the future profile and role of corporate IT groups.  But there are some indirect consequences […]

By |February 14th, 2011|Customer experience, IT Management, Useful Tools, Web 2.0|Comments Off on Service Measurement Index – An Unexpected Silver Lining?

When Words Just Don't Cause Change

I was in a heated ‘discussion’ with a client recently.  We had completed an IT strategy refresh and one of the outstanding items was to review their IT Principles.  The IT leadership team had come up with some candidate new Principles, and I was being asked if I thought they were appropriate.
“What Will You Do […]

By |January 24th, 2011|Business-IT Governance, IT Management, Useful Tools|Comments Off on When Words Just Don't Cause Change

Customer Experience, Taming the Remote Control Madness – And a Tale of Advances in End User Programming

I rarely get so excited about technology that I post about it – that’s not this blog’s raison d’être.  However, between being snowed in (a rare occurrence in Atlanta, GA!), being really delighted with a great product that really solves a familiar and widespread problem, and enjoying a very positive series of customer experiences with […]

By |January 12th, 2011|Customer experience, Useful Tools|Comments Off on Customer Experience, Taming the Remote Control Madness – And a Tale of Advances in End User Programming

Influencing Change In Your IT Operating Model

My last post, “Business-IT alignment – The Relationship Dimension” drew some interesting and even passionate commentary.  In particular, one frustrated commenter (someone in a Relationship Management role) pleaded, “What should I do? How can I influence to bring the necessary changes?”

I’ve posted numerous times on aspects of Organizational Change Management (see link for examples) but […]

By |April 28th, 2010|Change Management, Useful Tools|Comments Off on Influencing Change In Your IT Operating Model

Design Thinking 2.0: Enabling Innovation with Web 2.0 – Part 3

In the first part of this series I examined the case for, and some of the key aspects of Design Thinking.   In Part 2 of this series, I distinguished between “Core” and “Edge” Capabilities and made the point that Design Thinking typically is heavy on Edge capabilities, whereas most businesses, and certainly, most corporate […]

By |March 25th, 2010|General, IT Management, Next Generation Enterprise, Next Generation IT, Useful Tools, Web 2.0|Comments Off on Design Thinking 2.0: Enabling Innovation with Web 2.0 – Part 3

Mobility, Shmobility… Why Should I Care?

Thanks to friend and co-blogger Russ Aebig for pointing me to this great post by Joshua-Michéle Ross on his excellent Opposable Planets blog.

In his post, Ross points out that devices such as iPhones are,
location-aware (GPS), motion-aware (accelerometer), directionally aware (compass) visually aware (camera that can gather visual input of the immediate environment), sonically aware (microphone […]

By |February 11th, 2010|General, Next Generation IT, Useful Tools|Comments Off on Mobility, Shmobility… Why Should I Care?