The Keys to IT Demand Management

Once again, I’m posting in response to a reader’s emailed question.  The reader wrote:
While trying to understand the difference between Demand management, Portfolio Management and Project management from an IT Infrastructure Service delivery perspective, I stumbled upon your blog and found some interesting reads.  Could you please share your thoughts on how to define Demand […]

Accelerating Individual and Organizational Learning – Case Study from a Rock Band: Part 1 of 2

My regular readers know that I post from time to time about how wikis can enable organization performance and increase organizational clarity.  (For example see here, here and here.)

In the interests of full disclosure, my company is centered around a semantic wiki platform (currently optimized for IT groups – see Symcordia.com for more) so I […]

Corollary to my Post About the Value of LinkedIn Groups

Last week I posted something of a “rant,” questioning the value LinkedIn Groups.  I’ve received more email (though no comments on the blog!) about this post than any since I started blogging 5 years ago!  Many of these messages agreed with my observations, some did not.  One of the most insightful led me to post […]

By |August 4th, 2012|General, social networking, Useful Tools|0 Comments

Systems Thinking and Process Improvement – Pearls of Wisdom from Russ Ackoff

The late Dr. Russell Ackoff was described by Steven Brand as “the Einstein of Problem Solving”.  If you have ever brushed with the magic of Systems Thinking, you probably know who Russ Ackoff was.  He’s been described as a Renaissance Man, architect, city planner, philosopher, behavioral scientist.  He is considered the father of organizational systems […]

By |July 10th, 2012|Change Management, IT Management, Useful Tools|0 Comments

Who Owns the IT Operating Model?

I get into some great conversations with readers of my blog – often, however, they are ‘offline’ – i.e., via email or by phone, rather than through comments on posts.  I’ve been in such an exchange that I’d like to bring to the blog.  It’s around the question of, “Who owns the IT Operating Model?”
What […]

How Good are your IT Capabilities and How Good do they Need to Be? – Part 3

This is the 3rd in a series on assessing IT Capabilities.  (See Part 1 and Part 2)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.  Part 2 defined the term IT Capability, presented a potential landscape, or normative model, if you will, for IT Capabilities, and discussed ways to determine what […]

How Good are your IT Capabilities and How Good do they Need to Be?

This will be the first in a series of posts about assessing the “goodness” of IT capabilities, both in terms of your current state (how good your IT capabilities are) and ‘desired’ state (how good they need to be).  We will get into the dimensions of ‘goodness’ as well as assessment methods.

I’ve been designing and […]

The Futility of Collaboration without Context

The term ‘collaboration’ gets thrown about as something inherently valuable and worthwhile – an end in itself, rather than a means to an end.  In reality, collaboration in of itself is:
a). Unlikely to happen
b). Unlikely to create anything of value

So Many Collaboration Platforms, So Little Collaboration!
Collaboration platforms are everywhere!  Most IT shops have at […]

The Semantic Wiki – Driving IT Organizational Clarity and Performance: Part 3

This is the 3rd and final part of a 3-part post.  (See Part 1 here and Part 2 here.)  This short series represents the culmination of 5+ years of work for my business partner, Roy Youngman, and me.
A Quick Recap
In Part 1, I discussed the frustration Roy and I felt with the state of management […]

The Semantic Wiki – Driving IT Organizational Clarity and Performance: Part 2

This is the 2nd in a 3-part post representing the culmination of 5+ years of work for my business partner, Roy Youngman and me.
A Quick Recap
Roy and I had become frustrated with the state of management consulting and the lack of “stickiness” with our consulting work.  In helping clients develop business-IT strategies and realign their […]