When ITIL® and Other Frameworks and Methodologies Become Substitutes for Thinking

This post was inspired by a question I received via LinkedIn.  The question was:
I have been working in the IT field for over twenty years and am increasingly frustrated by the blinkered mantra of following ITIL, Prince2 etc. at the expense of Common Sense. I am often confronted by so-called trained experts in Project Management […]

By |January 6th, 2015|Business Relationship Management, IT Management|0 Comments

What Should We Be Measuring?

A short post inspired by Ryan Ogilvie’s latest post at Service Management Journey.

I’m often asked, “What should we be measuring?” or “Can you share with me what you consider to be leading practice metrics for x?”  I’m always bemused by such requests–I sort of understand why I’m being asked, but it really does not make […]

By |December 16th, 2014|IT Management|0 Comments

Business Relationship Manager as Management Consultant

In the process of 30+ years in management consulting, I’ve learned a great deal from my clients. I learned an important lesson over 20 years ago from a CIO of a major global oil company. He wanted to benchmark Ernst & Young, the management consulting firm with whom I was a Partner at the time.

He […]

How Do You Use Competency Models?

This post was inspired by a recent exchange I had with a BRMI member on the member’s wiki. I was delighted that he was asking an intelligent question about the SFIAplus competency framework from the UK’s BCS, The Chartered Institute for IT. If only all my discussions about Competency Models were as well informed!

I am […]

By |December 2nd, 2014|Change Management, IT Management, Useful Tools|0 Comments

IT-Enabled Business Innovation: A Missing Link?

Information technology is enabling business innovation through new types of product and service, transformed business models and improved lives for customers, consumers, shareholders, employees and citizens.

For example, when Sam Walton famously recognized the competitive advantage Walmart could gain by ‘turning inventory to information’ he was experiencing (and then acting upon) an insight that would […]

Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management.
In the first post I described what it means to realize business value and how business value can be influenced through the Business Relationship Management (BRM) role. In the second post, I classified BRM activities into […]

By |November 11th, 2014|Business Relationship Management, IT Management|2 Comments

Value-based Business Relationship Management: Part 2

This is the second in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management.
In the first post in this series, I described what it means to realize business value and how business value can be influenced through […]

By |October 30th, 2014|Business Relationship Management, IT Management|7 Comments

Value-based Business Relationship Management: Part 1

This is the first in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management.
Much of my 40+ year career in information technology, management consulting and multi-company research has focused on the relationship between Information Technology (IT) and […]

By |October 28th, 2014|Business Relationship Management, IT Management|7 Comments

How Do You Optimize IT Capabilities for Business Value?

In their groundbreaking book, The Discipline of Market Leaders, published in 1997, co-authors Michael Treacy and Fred Wiersema argued that companies that have taken leadership positions in their industries have typically done so by focusing their strategy on one of three value disciplines, and optimizing their business operating models accordingly. They don’t ignore the other […]

Does This Mean the End of the Business Relationship Manager?

Today, it seems that the Business Relationship Manager (BRM) role is gaining prominence, recognition and momentum.  I witness this daily through the incredible interest in and membership of Business Relationship Management Institute and through the lens of no less that 4 LinkedIn groups dedicated to the BRM role.  I also see it directly through requests […]

By |September 2nd, 2014|Business Relationship Management, IT Management|1 Comment