State of evolution over time in a company’s use of IT, first as a means of reducing cost, then as a means of adding value, then as a means of innovation and value creation

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]

To Whom Should Business Relationship Managers Report?

I recently received this question from a reader:
We are evaluating a strategy to centralize IT and implement Business Relationship Management (BRM) roles as part of the centralization. Where do you typically see the BRM’s reporting into in a centralized IT organization? Should they report directly in to the CIO, or can they be effective a […]

How Good are your IT Capabilities and How Good do they Need to Be? – Part 3

This is the 3rd in a series on assessing IT Capabilities.  (See Part 1 and Part 2)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.  Part 2 defined the term IT Capability, presented a potential landscape, or normative model, if you will, for IT Capabilities, and discussed ways to determine what […]

How Good are your IT Capabilities and How Good do they Need to Be? – Part 2

This is the 2nd in a multi-part post on assessing IT Capabilities.  (See Part 1)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.

The Process is more important than the results.  I’ve found facilitated self-assessments to be the most effective.
The results must be actionable. An assessment must give you insight into what […]

How Good are your IT Capabilities and How Good do they Need to Be?

This will be the first in a series of posts about assessing the “goodness” of IT capabilities, both in terms of your current state (how good your IT capabilities are) and ‘desired’ state (how good they need to be).  We will get into the dimensions of ‘goodness’ as well as assessment methods.

I’ve been designing and […]

Questioning the Role of the Business Relationship Manager

I’ve been deeply into understanding and developing the role of Business Relationship Manager (BRM) since the early 1990’s when, as a Partner at Ernst & Young’s Center for Business Innovation, I began researching what was then an emerging role.  Since then, I’ve continued research into this important role, led many consulting engagements helping companies implement […]

COBIT – Good News… Bad News!

COBIT is described by its creators, ISACA, as a “Framework for IT Governance and Control.”  Celebrating it’s 15-year anniversary, COBIT provides an excellent framework for helping bring IT under control.  In ISACA’s own words:
COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and […]

The Decline and Fall of the IT Organization?

With apologies to Ed Yourdon for my plagiarism of his original the book title, published back in 1993, “The Decline and Fall of the American Programmer”.  (Though I don’t recall if Ed gave apologies to Gibbon for first using this line!)

For a blog entitled “IT Organization 2017” and for a management consultant who has had […]

Threats and Opportunities in the Cloud – Coming to a City Near You!

I’ve posted before about Cloud Computing and I am delighted to let you know that I have been invited to speak to this topic at an upcoming CIO Forum Series sponsored by Pariveda Solutions and Microsoft Windows Azure.

I believe that there is an inevitability to the Cloud as a new way to deliver capability and […]

Do You Have IT Organizational Clarity – Part 4

This picks up on Part 1, Part 2 and Part 3 in this series on IT Organizational Clarity.

In Part 1, I discussed the importance of IT Organizational Clarity, the symptoms when clarity is compromised, and the challenges of trying to address those symptoms rather than the root causes that lead to compromised […]