The Power of Strong Relationship Skills

I’ve posted frequently on the emerging Business Relationship Management role, and how it works as a bridge linking an IT organization with its business customers. I want to use a personal experience to illustrate the nature and power of strong relationship skills. This experience comes out of my role in a condominium association.
The Old Guard
I […]

By |January 29th, 2013|General|0 Comments

A Big "Thank You" to my Readers – And my 2012 Blog Stats in Review

This 2012 annual report for my blog was automatically prepared by

Here’s an excerpt:
19,000 people fit into the new Barclays Center to see Jay-Z perform. This blog was viewed about 70,000 times in 2012. If it were a concert at the Barclays Center, it would take about 4 sold-out performances for that many people to […]

By |December 31st, 2012|General|0 Comments

Tech Essentials

This post is brought to you by My Life Scoop – get tips for a connected lifestyle at

Today’s Luxury – Tomorrow’s Essential?
Who’d have thought that everyone needs a computer?  Leading thinkers in the 1940’s thought the market for digital computers was a handful of machines worldwide!  Today, many of us have […]

By |December 10th, 2012|General|0 Comments

Accelerating Individual and Organizational Learning – Case Study from a Rock Band: Part 2 of 2

This is Part 2 in a 2-Part post – please see Part 1.
Quick Recap
This post explores how a semantic wiki can support self-organizing teams, using a rock and roll band as a case study.  We developed a semantic wiki using the Symcordia™ platform to enable the band’s development and learning – both collectively (organizational learning) […]

Accelerating Individual and Organizational Learning – Case Study from a Rock Band: Part 1 of 2

My regular readers know that I post from time to time about how wikis can enable organization performance and increase organizational clarity.  (For example see here, here and here.)

In the interests of full disclosure, my company is centered around a semantic wiki platform (currently optimized for IT groups – see for more) so I […]

Corollary to my Post About the Value of LinkedIn Groups

Last week I posted something of a “rant,” questioning the value LinkedIn Groups.  I’ve received more email (though no comments on the blog!) about this post than any since I started blogging 5 years ago!  Many of these messages agreed with my observations, some did not.  One of the most insightful led me to post […]

By |August 4th, 2012|General, social networking, Useful Tools|0 Comments

Are Linked-In Groups Worth the Time and Effort?

I love the idea of LinkedIn Groups!  The reality, however, from my perspective leaves much to be desired!

As a huge believer in social networking as a business tool, but so far disappointed in the impact this has had on most businesses, I really hoped that LinkedIn Groups would work for me.  Let me define “work […]

By |July 31st, 2012|General, social networking, Web 2.0|0 Comments

Update on My Samsung Galaxy SIII Experience

My previous post was written within 24 hours of my purchase of the new Samsung Galaxy SIII smartphone.  The key factors behind the post were:

I had never experienced Android before (any version!)
I had no personal experience of a true smartphone – I’d been a Blackberry 8800 user for a while.
I have mostly been an Apple […]

By |July 17th, 2012|General|0 Comments

The Samsung Galaxy SIII Experience – From an Android Novice

My regular readers know that I rarely post technology reviews.  But given all the hype surrounding the new (to the US) Samsung Galaxy SIII, and that I’m just getting my first experience as a proud owner of this smart phone, I thought I’d share some initial thoughts.
From Blackberry 8800 to Android 4
I’ve wanted to upgrade […]

By |July 12th, 2012|Customer experience, General|0 Comments

A Tale of Two Softwares

First, my apologies for horrible grammar in this post’s title – I just could not resist a little literary allusion.  With that out of the way, my regular readers (both of them!) know that I rarely go off on product reviews unless something really good or really bad happens.  In this case, it’s both!
Camtasia for […]

By |November 15th, 2011|General, Useful Tools|0 Comments