Change Management

Motivation and Engagement – Why It's Often Lacking in IT Organizations and How to Increase It!

A couple of years ago, I came across a remarkable presentation by author Daniel Pink, and featured it in my blog post, “So You Think You Understand How To Motivate People!” It’s always been a popular post (and a great example of animation as a way to present ideas.)  I recently got around to reading […]

By |March 19th, 2013|Change Management, IT Management, Reading Suggestions|1 Comment

Driving Business-IT Convergence – The Evolving Role of the Business Relationship Manager (Part 2 of 2)

In Part 1 of this 2-part series I defined the BRM role – with the caveat that it is by no means standardized.  In fact, as far as IT Service Management standards such as ITIL® and ISO/IEC 20000 are formalizing the existence of the Business Relationship Manager (BRM) role and corresponding process as a new […]

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news!
The Good News…
The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard requirement.  This […]

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]

Does Cloud+Consumerization Doom the Federated IT Operating Model?

The Federated IT Operating Model is Under Threat!
Today, most organizations employ some sort of Federated IT Operating Model.  Wikipedia defines a federation as:
…characterized by a union of partially self-governing states or regions united by a central (federal) government. In a federation, the self-governing status of the component states, as well as the division of power […]

Systems Thinking and Process Improvement – Pearls of Wisdom from Russ Ackoff

The late Dr. Russell Ackoff was described by Steven Brand as “the Einstein of Problem Solving”.  If you have ever brushed with the magic of Systems Thinking, you probably know who Russ Ackoff was.  He’s been described as a Renaissance Man, architect, city planner, philosopher, behavioral scientist.  He is considered the father of organizational systems […]

By |July 10th, 2012|Change Management, IT Management, Useful Tools|0 Comments

Who Owns the IT Operating Model?

I get into some great conversations with readers of my blog – often, however, they are ‘offline’ – i.e., via email or by phone, rather than through comments on posts.  I’ve been in such an exchange that I’d like to bring to the blog.  It’s around the question of, “Who owns the IT Operating Model?”
What […]

How Good are your IT Capabilities and How Good do they Need to Be? – Part 3

This is the 3rd in a series on assessing IT Capabilities.  (See Part 1 and Part 2)
A Quick Recap
Part 1 introduced some assessment principles I’ve found to be important.  Part 2 defined the term IT Capability, presented a potential landscape, or normative model, if you will, for IT Capabilities, and discussed ways to determine what […]

The Futility of Collaboration without Context

The term ‘collaboration’ gets thrown about as something inherently valuable and worthwhile – an end in itself, rather than a means to an end.  In reality, collaboration in of itself is:
a). Unlikely to happen
b). Unlikely to create anything of value

So Many Collaboration Platforms, So Little Collaboration!
Collaboration platforms are everywhere!  Most IT shops have at […]

Do You Really Need an IT Transformation?

I’ve been part of many organizational transformations over 30 years of management consulting.  Most were with IT organizations, many were with HR organizations and some were transformations to global shared services.

I used to be excited by the idea of an organizational transformation.  When a client or prospective client used the word “transformation” I would salivate!  […]