Business Relationship Management

The Process Obsession Trap!

Process is good, but…
To be clear—I’m a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting to […]

By |February 2nd, 2016|Business Relationship Management|Comments Off on The Process Obsession Trap!

Announcing the World’s First CBRM Course!

I am extremely pleased and proud to announce the inaugural Certified Business Relationship Manager® (CBRM®) course! This first-of-its-kind event will be held in Atlanta, Georgia, USA from May 23-26, 2016.

I have been lead developer of the CBRM® training and exams, an effort that will have taken over a year of intense effort by myself […]

By |December 8th, 2015|Business Relationship Management, Business Relationship Management|Comments Off on Announcing the World’s First CBRM Course!

What Is Business-IT Convergence? How Do You Create a Converged Operating Model?

I was introduced to the phenomenon of Business-IT Convergence in the late 1980’s by one of the world’s leading IT thinkers and teachers—Professor James Cash, then Professor and Senior Associate Dean at Harvard Business School. I had just delivered a presentation about Business-IT Alignment to an audience of CIOs. The presentation was well received, and […]

By |September 22nd, 2015|Business Relationship Management, IT Management, Key Frameworks, Next Generation IT|Comments Off on What Is Business-IT Convergence? How Do You Create a Converged Operating Model?

Who’s Taking Care of Organizational Change Management?

Where are all the Organizational Change experts?
I’ve worked with many companies over the last 45 years or so who were trying to improve business performance by implementing IT-enabled change (or, more precisely, by implementing business process change enabled by IT). I’ve also worked with IT organizations who were trying to improve their performance by deploying […]

By |September 1st, 2015|Business Relationship Management, Change Management|Comments Off on Who’s Taking Care of Organizational Change Management?

Razing Silos with Business Relationship Management


IT Organizations are complex organisms that have to deal with rapidly changing, complicated subjects. Such environments are fascinating places for organizational archaeologists and anthropologists to study, revealing layer upon layer of legacy architectures, organizing structures, artifacts and sub-cultures. While the technologies we manage change quickly, the methods and structures we use to manage them take […]

A New Era of Enterprise IT Leadership?

This post proposes that we have been through two distinct eras of IT leadership, and are entering a third—one that is fundamentally different from prior eras. While the first two eras were characterized by centralized leadership, the emerging third era is dispersed and networked, emphasizing a different set of skills for IT leaders. This is not a return to the old ‘decentralized’ IT operating model of times long gone, and explains the emergence of the Business Relationship Manager as a key IT leadership role.

Online BRM training—Spaces Available

I have seats available in my upcoming online BRMP® course. This will run over 3 consecutive Monday’s, on August 3, 10 and 17, from 9a to 4:30p ET. The course is taught in 90 minute segments with 30 minute breaks. Participants are eligible to take the BRMP certification exam, which can also be taken online, and […]

Why ITIL® Can Be Dangerous to Business Relationship Management Health

While establishing robust Service Management discipline is essential 'table stakes' for an IT organization with low supply maturity (i.e., one that is not good at keeping the proverbial 'lights on and trains running on time') it does not address the most important and powerful capabilities for driving business value realization from information and IT. And while ITIL® can be an effective framework for establishing good Service Management discipline, the ITIL framework describes BRM from a mostly tactical and operational perspective—a woefully restricted flavor of BRM compared to that described by Business Relationship Management Institute (BRMI) and embodied in the APMG-International accredited Business Relationship Management Professional® and Certificate of Business Relationship Management® training and certification. BRMI's Business Relationship Maturity Model defines five levels of relationship maturity. ITIL focuses on reaching Level 3—Service Provider. This is certainly significantly better than an Ad Hoc or Order Taker relationship, but should not be the ultimate relationship ambition, and should not be the primary focus for the BRM.

Business Relationship Management is a Contact Sport!

I sometimes find my Business Relationship Management (BRM) trainees, coaching and consulting clients assume that BRM is a somewhat passive role, lacking in accountability and without ‘sharp teeth’. This perception is badly mistaken and can be harmful to the successful deployment of the BRM role.
Putting on the Boxing Gloves
Among my most popular posts this year […]

By |June 23rd, 2015|Business Relationship Management, IT Management|0 Comments

Are Business Relationship Managers Accountable for Anything?

Once again, this post was inspired by a question that recently appeared on the BRMI member’s Online Campus.

The member asked the following question (paraphrased):

Our IT Operations group does not see the value of the BRM role. They believe that the BRM role has no real accountability, while being viewed as holding others accountable for service […]

By |June 9th, 2015|Business Relationship Management, IT Management|1 Comment