Podcast on Business-IT Maturity Model

  I'm very proud that Tom Parish, host and audio producer for the excellent Enterprise Leadership web site, invited me to deliver a podcast on the Business-IT Maturity model.  Just click on the last phrase in the previous sentence, or right-click to download the mp3 file. It was a great deal of fun to do [...]

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It's interesting (and amusing!) to look at the many meanings ascribed to the verb, "engage" (from Most of these apply quite well to the context of business-IT engagement: Attract and hold by influence or [...]

Do You Need an IT Operating Model?

This post was inspired by some recent discussion on the IT Operating Models Group on LinkedIn.  Pär Nilsson, the Group's moderator, posted the question: What do you see as the cornerstone of an IT operating model?" This question created some interesting discussion, from the insightful to the disdainful (but accurate!) observation that: Operating Model is [...]

Account Teams and Business-IT Relationship Management

I've posted quite frequently on this blog about the role of the Business-IT Relationship Manager. It's a key role - crucial, in fact, at mid-levels of Business-IT maturity.  It's a role that typically does not work well at lower maturity, yet is essential to reaching higher maturity. It's also a role that is hard to [...]

Business-IT Alignment – The Relationship Dimension

Much has been written about "Business-IT Alignment" over the years.  Alignment can refer to Strategy - the degree to which IT strategy and business strategy are aligned.  (This, of course, is both 'old news' and yet often not the case in practice.  And there's one school of thought that says there's no such thing as [...]

IT Maturity and the Changing Mix of People, Process and Technology

It has become a cliché to describe the work of IT in terms of People, Process and Technology, but have you thought about how this mix changes with increasing business-IT maturity? I have found over the years that lower maturity shops think, talk, focus and simply pay more attention to technology than to people or [...]

The Widening Gap In Business-IT Maturity Levels

We have been compiling the results of one facet of our multi-company research into business-IT maturity - the maturity assessment that companies took as part of participation in the research project. The purpose of the survey was to provide an assessment of business-IT capability in a corporation or business unit. We asked that the survey be [...]

So, What Comes After Level 3 Business-IT Maturity?

I had a question from a colleague recently that I'd like to address in this post.  She asked, "I’m going to ask a possibly 'dumb' question, but since I believe that there are no dumb questions I’m asking it anyway…  Since level 3 is constantly evolving i.e., today’s Level 3 will be tomorrow’s Level 2 [...]

Forget Maturity Models?

  A colleague just pointed me to a ZapThink post last month entitled Forget Maturity Models−It's time for an agility model.  It turns out the types of maturity model ZapThink would like us to forget are CMMI and any SOA maturity model.  They don't specifically call out the Business-IT Maturity Model that has been a [...]