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Are Business Relationship Managers Accountable for Anything?

Once again, this post was inspired by a question that recently appeared on the BRMI member’s Online Campus. The member asked the following question (paraphrased): Our IT Operations group does not see the value of the BRM role. They believe that the BRM role has no real accountability, while being viewed as holding others accountable [...]

Business Relationship Manager Titles–Does Size Matter?

Once again, I received an interesting question from a reader that prompted a post. Here's the question: My BRM organization is going through leveling and restructuring. I have several BRM's reporting to me and am working with very senior business executives with billion dollar business units. My peers in the IT organization have Vice President [...]

Business Relationship Manager as Management Consultant

In the process of 30+ years in management consulting, I've learned a great deal from my clients. I learned an important lesson over 20 years ago from a CIO of a major global oil company. He wanted to benchmark Ernst & Young, the management consulting firm with whom I was a Partner at the time. [...]

Does This Mean the End of the Business Relationship Manager?

Today, it seems that the Business Relationship Manager (BRM) role is gaining prominence, recognition and momentum.  I witness this daily through the incredible interest in and membership of Business Relationship Management Institute and through the lens of no less that 4 LinkedIn groups dedicated to the BRM role.  I also see it directly through requests [...]

When Business Relationship Managers Collude with Dysfunctional Behavior

I'm often consulted when a Business Relationship Management (BRM) team is experiencing an identity crisis regarding any or all of its: Mission Vision Roles Metrics Value proposition All That Hard Work Might Be Misguided! Typically, the BRM team is working very hard to act as a valued bridge between an internal (and sometimes, external) provider, [...]

What is the Value of a Business Relationship Manager?

While many companies deploy Business Relationship Managers (BRM) as a matter of faith, some are looking for a strong business case before they invest in establishing a BRM capability. Clarifying a business case, determining what value will accrue and how that value will be measured and felt is completely consistent with the fundamental principles of [...]