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IT-Enabled Business Innovation: A Missing Link?

Information technology is enabling business innovation through new types of product and service, transformed business models and improved lives for customers, consumers, shareholders, employees and citizens.

For example, when Sam Walton famously recognized the competitive advantage Walmart could gain by ‘turning inventory to information’ he was experiencing (and then acting upon) an insight that would […]

Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management.
In the first post I described what it means to realize business value and how business value can be influenced through the Business Relationship Management (BRM) role. In the second post, I classified BRM activities into […]

By |November 11th, 2014|Business Relationship Management, IT Management|2 Comments

Value-based Business Relationship Management: Part 2

This is the second in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management.
In the first post in this series, I described what it means to realize business value and how business value can be influenced through […]

By |October 30th, 2014|Business Relationship Management, IT Management|7 Comments

Value-based Business Relationship Management: Part 1

This is the first in a short series of posts I will be writing about business value realization and the role of IT, and in particular, the role of Business Relationship Management.
Much of my 40+ year career in information technology, management consulting and multi-company research has focused on the relationship between Information Technology (IT) and […]

By |October 28th, 2014|Business Relationship Management, IT Management|7 Comments

A World Gone Social, by Ted Coiné and Mark Babbitt: Book Review

I’d selected several books to take with me on a recent family vacation at the Florida Gulf coast. I was frankly skeptical about A World Gone Social, by Ted Coiné and Mark Babbitt, published by Amacom.  The social media domain is vast and I was doubtful that any book could really do justice to the […]

How Do You Optimize IT Capabilities for Business Value?

In their groundbreaking book, The Discipline of Market Leaders, published in 1997, co-authors Michael Treacy and Fred Wiersema argued that companies that have taken leadership positions in their industries have typically done so by focusing their strategy on one of three value disciplines, and optimizing their business operating models accordingly. They don’t ignore the other […]

How Can Business Relationship Managers Redirect Their Efforts for Increased Business Value?

This post is for those with a substantial Business Relationship Management (BRM) role — i.e., at least 50% of their job is BRM.

I am part way though a research project that is examining where BRMs are spending their time, and where they think they should be spending it. (If you would like to be part […]

By |September 24th, 2014|Business Relationship Management|7 Comments

Business Relationship Management Research – Where Does the Time Go?

If you have a role as a Business Relationship Manager (BRM), I’d love to engage you in a very quick research study — and I will share the results and analysis with you!
The Context
I recently published a post called When Business Relationship Managers Collude with Dysfunctional Behavior.  I’ve had a lot of comments about this […]

By |September 15th, 2014|Business Relationship Management|0 Comments

Does This Mean the End of the Business Relationship Manager?

Today, it seems that the Business Relationship Manager (BRM) role is gaining prominence, recognition and momentum.  I witness this daily through the incredible interest in and membership of Business Relationship Management Institute and through the lens of no less that 4 LinkedIn groups dedicated to the BRM role.  I also see it directly through requests […]

By |September 2nd, 2014|Business Relationship Management, IT Management|1 Comment

When Business Relationship Managers Collude with Dysfunctional Behavior

I’m often consulted when a Business Relationship Management (BRM) team is experiencing an identity crisis regarding any or all of its:

Mission
Vision
Roles
Metrics
Value proposition

All That Hard Work Might Be Misguided!
Typically, the BRM team is working very hard to act as a valued bridge between an internal (and sometimes, external) provider, most often an IT organization and their […]

By |August 21st, 2014|Business Relationship Management, IT Management|10 Comments